This Website ("Website") is owned and operated by ZUZU ROOMS Pte. Ltd., a Singapore private company. This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms “we”, “us”, “our” and “ZUZUHOTELS” refer to ZUZU ROOMS Pte. Ltd. (hereinafter "ZUZUHOTELS"). The term you refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.
As a condition of your use of this Website, you warrant that:
The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
If your booking or account shows signs of fraud, abuse, or suspicious activity, ZUZUHOTELS may cancel any travel or service reservations associated with your name, email address, or account, and close any associated ZUZUHOTELS accounts. In addition, we may verify (i.e. preauthorize) your credit card. If you have conducted any fraudulent activity, ZUZUHOTELS reserves the right to take any necessary legal action and you may be liable for monetary losses to ZUZUHOTELS, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact ZUZUHOTELS Customer Service.
Additional terms and conditions of third party suppliers will apply to your reservation and purchase of travel-related goods and services that you select. Please read these additional terms and conditions carefully. To minimize the impact to your travel plans, you are advised to purchase travel insurance to cover travel disruption. You agree to abide by the terms and conditions of purchase imposed by any third party supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the third party supplier's rules and restrictions regarding products, or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
Some hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses during your stay. Such deposit is unrelated to any payment received by us for your hotel booking.
You are fully responsible for the content of your Submissions, (speciﬁcally including, but not limited to, reviews posted to this Website). You will not post or transmit to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party; and (iv) any materials that are objectionable on the grounds of public interest, public morality, public order, public security, national harmony, or otherwise prohibited by applicable laws. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that ZUZUHOTELS may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you. If you submit more than one review for the same hotel, only your most recent submission is eligible for use.
From time to time ZUZUHOTELS may oﬀer customers incentives to leave reviews (i.e. discount coupon/entry into prize draws etc.) As it is important to us that reviews are impartial and honest, these incentives will be available to customers regardless of whether the hotel review is positive or negative.
All photos submitted are subject to our Photo Submission Guidelines. You agree to indemnify ZUZUHOTELS Companies for any loss, claim, suits, and proceedings arising out of or in connection with your failure to adhere to our Photo Submission Guidelines.
ZUZUHOTELS claims no ownership, aﬃliation with, or endorsement of any photos that are submitted by end users through our sites.
ZUZUHOTELS's policies with respect to claims by third parties that the content of the Website, including the content of any Submissions, infringes the copyrights owned by said third party can be found in the sections titled "Account Termination", "Notice of Infringing Material", and "Counter Notices" below.
Any photos you submit must be:
Subject to the Note below, you acknowledge and agree that your debit or credit card will be charged by the ZUZUHOTELS Companies or the supplier(s) with which your booking is made (as applicable) for the total booking price of the travel services in full at the time of the booking, which includes the price displayed on the Website, plus tax recovery charges, and service fees.
In the event that you book accommodation (with the exception of prepaid hotel accommodation as set out below), you acknowledge and agree that all charges, taxes and other costs relating to your booking are payable by you to the accommodation provider at the time requested by the accommodation provider (usually upon check-in or check-out from the accommodation).
You acknowledge that the ZUZUHOTELS Companies pre-negotiate certain room rates with hotel suppliers. The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf through ZUZUHOTELS and compensation retained by ZUZUHOTELS for its services. You authorize ZUZUHOTELS to book reservations for the total reservation price, which includes the room rate displayed on this Website, plus tax recovery charges, taxes (where applicable), and service fees. You agree that your debit or credit card will be charged by ZUZUHOTELS or its appointed payment companies for the total reservation price. Upon submitting your reservation request you authorize the ZUZUHOTELS Companies to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.
The tax recovery charges on prepaid hotel transactions are a recovery of the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc) that the ZUZUHOTELS Companies pay to the hotel in connection with your bookings. The hotels charge the ZUZUHOTELS Companies for certain charges, including such tax amounts. The hotels are responsible for remitting these amounts to the applicable taxing jurisdictions. Taxability and the appropriate tax rate vary greatly by location. The actual amounts paid by the ZUZUHOTELS Companies to the hotels in connection with taxes may vary from the tax recovery charge, depending upon the rates, taxability, etc. in eﬀect at the time of your actual use of the hotel. In certain jurisdictions, VAT, GST or other similar taxes may be imposed on the booking price or the compensation ZUZUHOTELS retains for its services. The actual tax amounts on our services, if any, may vary depending on the rates in eﬀect at the time of your hotel stay. We may retain service fees as additional compensation in servicing your travel reservation. Service fees retained by ZUZUHOTELS for its services vary based on the amount and type of hotel reservation.
You may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 24 to 72 hours) prior to your date of arrival, you will be subject to a charge equal to applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the ﬁrst night of the reservation and plan to check-in for subsequent nights in your reservation, you must conﬁrm the reservation changes with us no later than the date of the ﬁrst night of the reservation to prevent cancellation of your reservation.
You may not book reservations for more than 8 rooms online for the same hotel/stay dates. If we determine that you have booked reservations for more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited.
You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. The ZUZUHOTELS Companies have no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.
Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information in good time before booking and departure. We accept no liability if you are refused entry into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country, including countries you may just be transiting through. This includes all stops made by the aircraft even if you do not leave the aircraft or airport.
Health: Recommended inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. It is your responsibility to ensure that you obtain the recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip.
BY OFFERING RESERVATIONS FOR TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, ZUZUHOTELS DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, the ZUZUHOTELS Companies and ZUZUHOTELS Aﬃliates do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, ZUZUHOTELS expressly reserves the right to correct any pricing errors on our Website and/or pending reservations made under an incorrect price. In such event, if available, we will oﬀer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.
Hotel ratings displayed on this Website are intended as only general guidelines, and the ZUZUHOTELS Companies and ZUZUHOTELS Aﬃliates do not guarantee the accuracy of the ratings. The ZUZUHOTELSCompanies, the ZUZUHOTELSAﬃliates and their respective suppliers make no guarantees about the availability of speciﬁc products and services. The ZUZUHOTELSCompanies, the ZUZUHOTELSAﬃliates and their respective suppliers may make improvements and/or changes on the Website at any time.
Website for any purpose, and the inclusion or oﬀering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by the ZUZUHOTELS Companies or the ZUZUHOTELS Aﬃliates. All such information, software products, and services are provided "as is" without warranty of any kind. The ZUZUHOTELS Companies, the ZUZUHOTELS Aﬃliates and their respective suppliers disclaim all warranties and conditions that this Website, its servers or any email sent from the ZUZUHOTELS Companies, the ZUZUHOTELS Aﬃliates and/or their respective suppliers are free of viruses or other harmful components. The ZUZUHOTELS Companies, the ZUZUHOTELS Aﬃliates and their respective suppliers hereby disclaim all warranties and conditions, whether express or implied, with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, satisfactory quality, ﬁtness for a particular purpose, compliance with any description, title and non-infringement, including that this Website shall be free from infringement of any copyright, trademark or other intellectual property rights of third parties."
The hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the ZUZUHOTELS Companies or the ZUZUHOTELS Aﬃliates. The ZUZUHOTELS Companies and the ZUZUHOTELS Aﬃliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. ZUZUHOTELS Companies are not liable for any costs, expenses, claims or damages arising out of any services to recover any of the foregoing, including without limitation relocation costs. Without limiting the foregoing, the ZUZUHOTELS Companies and the ZUZUHOTELS Aﬃliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
In no event shall the ZUZUHOTELS Companies, the ZUZUHOTELS Aﬃliates and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if the ZUZUHOTELS Companies, the ZUZUHOTELS Aﬃliates and/or their respective suppliers have been advised of the possibility of such damages.
You agree to defend and indemnify the ZUZUHOTELS Companies, the ZUZUHOTELS Aﬃliates, and/or their respective suppliers and any of their oﬃcers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, ﬁnes, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
This Website may contain hyperlinks to websites operated by parties other than ZUZUHOTELS. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by the ZUZUHOTELS Companies, ZUZUHOTELS Aﬃliates, and/or our respective suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT.
In calculating the amount payable we have the right to round up a nominal amount for each line item to account for variances in the way we and our Suppliers handle currency conversions.
If a currency converter is available on this Website, the following terms and conditions apply: Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not veriﬁed as accurate, and actual rates may vary. Currency quotes are not updated every day. The information supplied by this application is believed to be accurate, but theZUZUHOTELS Companies, theZUZUHOTELS Aﬃliates, and/or our respective suppliers do not warrant or guarantee such accuracy. When using this information for any ﬁnancial purpose, we advise you to consult a qualiﬁed professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.
In the event that your payment is taken at the time of booking, the company taking that payment and charging your payment card will be: (1) a member of the ZUZUHOTELS Companies doing business as ZUZUHOTELS and taking such payment on behalf of the travel service provider, or (2) the travel service provider directly.
Many bank and credit card companies charge their account holders a transaction fee when the card issuer and the merchant location (as deﬁned by the card brand (e.g. Visa, MasterCard, American Express) are in diﬀerent countries. The currency exchange rate, if applicable, and any transaction fee are determined solely by the bank or other agency processing the transaction. These fees may be applied by the card issuer as a charge to the cardholders account. When applied by the card issuer, the fees will be listed separately from the transaction amount on a credit or debit card statement. This means the amount listed on your credit or debit card statement may be a diﬀerent ﬁgure than the ﬁgure shown on the billing summary page for a reservation booked on this Website. If you have any questions about these fees or any exchange rate applied to your booking, please contact your bank.
All contents of this Website are ©2017 ZUZU ROOMS Pte. Ltd. All rights reserved.
Logos and product and company names mentioned herein may be the trademarks of their respective owners. ZUZUHOTELS is not responsible for content on websites operated by parties other than the sites owned and operated by ZUZUHOTELS
If you are aware of an infringement of our brand, please let us know by emailing us at firstname.lastname@example.org. ZUZUHOTELS is not responsible for content on websites operated by parties other than the websites owned and operated by ZUZUHOTELS
In accordance with the Copyright Act (Cap. 63), and other applicable laws, ZUZUHOTELS has adopted a policy of terminating, in appropriate circumstances and at ZUZUHOTELS's sole discretion, subscribers or account holders who are deemed to be repeat infringers. ZUZUHOTELS may also, at its sole discretion, limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information suﬃcient for us to verify that the account holder or subscriber is a repeat infringer when ﬁling your notice.
If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us by email a written notice that includes the following information. Please note that we will not process your complaint if it is not properly ﬁlled out or is incomplete. The making of any false statements in your notice may constitute an oﬀence under the Copyright Act (Cap. 63) and/or other applicable laws, and may expose you to liability for damages.
Notices with respect to this Website should be sent to us at the following email address:
Notices with respect to this Website should be sent to us at the following email address:
ZUZU ROOMS Pte. Ltd.
Email address: email@example.com
Attn: Head of Legal
If material you have posted has been taken down, we will take reasonable steps to notify you of this within a reasonable time, and to provide you with a copy of the notiﬁcation on which we acted. In response, you may ﬁle a counter-notiﬁcation by email that sets forth the items speciﬁed below. You may want to seek legal counsel prior to doing so. The making of any false statements in your notice may constitute an oﬀence under the Copyright Act (Cap. 63) and/or other applicable laws, and may expose you to liability for damages. Please include the following details in your counter-notiﬁcation:
Notices with respect to this Website should be sent to us at the following email address:
ZUZU ROOMS Pte. Ltd.
Email address: firstname.lastname@example.org
Attn: Head of Legal
One or more patents owned by the ZUZUHOTELS Companies may apply to the Website and to the features and services accessible via the Website. Portions of this Website operate under the license of one or more patents. Other patents are pending.
Statements at any time, at their sole discretion. Please click here for additional information:
This Agreement is governed by the laws of Singapore. You hereby consent to the exclusive jurisdiction and venue of courts in Singapore, in all disputes arising out of or relating to the use of this Website. Use of this Website is unauthorized in any jurisdiction that does not give eﬀect to all provisions of this Agreement, including, without limitation, this paragraph.
You agree that no joint venture, partnership, or employment relationship exists between you and the ZUZUHOTELS Companies as a result of the Agreement or use of this Website.
Our performance of the Agreement is subject to existing laws and legal process, and nothing contained in the Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived. If any part of the Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be aﬀected or impaired. Our failure or delay in enforcing any provision of the Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.
The Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and ZUZUHOTELS with respect to this Website, our services and your dealings and relationships with us, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us. A printed version of the Agreement and of any notice given in electronic form shall be admissible in judicial or other administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.
You may not assign, convey, or delegate your rights, duties or obligations hereunder.
Other than the customer and ZUZUHOTELS, no other person has any rights under the Contracts (Rights of Third Parties) Act (Chapter 53B of Singapore) to enforce any term of the Agreement, however, the ZUZUHOTELS Companies and ZUZUHOTELS Aﬃliates shall be entitled to enforce the disclaimers and limitations of liability set out in the Agreement. Any rights not expressly granted herein are reserved.
ZUZUREWARDS is a ZUZUHOTELS loyalty program (the “Program”). When you book and stay 10 nights with us, we give you 1 free night to redeem. This free night does not include taxes and fees (“Free Night”). All bookings must be made online on ZUZUHOTELS website or mobile site. You can only collect nights or redeem Free Nights at an eligible ZUZUREWARDS hotel, and you must pay for your stay when you make the booking. The Program is open to anyone over 18 years old who signs up to ZUZUHOTELS account with a valid email address, and then joins the Program. Companies, associations, or other groups may not join.
You will collect 1 night for every night you stay at an eligible ZUZUREWARDS hotel. Collect 10 nights and we give you 1 Free Night. You must be signed in to your ZUZUHOTELS account when you book online so we can add the nights you collect to your account after your stay. Only ZUZUREWARDS members collect nights. Other guests on the same booking do not, and you cannot collect nights for any hotel bookings you made before you joined the Program.
We will add any nights you collect to your account up to 72 hours after you check out of the hotel. If you collect nights but we later believe that you did not complete your hotel stay (an “Invalid Night”), we reserve the right to remove these Invalid Nights from your account. This could happen if you cancel your booking or did not show up at the hotel, which would make the nights invalid. You cannot collect any Invalid Nights towards the 10 nights you need to redeem a Free Night.
You can check your account to see how many nights you have collected at any time. Just sign into your account on ZUZUHOTELS. You are responsible for making sure your account is correct. If you believe that you have not collected the correct amount of nights, we will look into this for you. If any bookings are invalid as mentioned earlier, we will remove them from your account.
In addition to the information above, you will not collect nights for the following:
When you collect 10 nights, we will give you 1 Free Night to redeem at any eligible ZUZUREWARDS hotel. You can redeem your Free Night online by logging into your ZUZUHOTELS account.
The maximum value of your Free Night is based on the value of the 10 nights you collected as long as they have not expired. This value is equal to the average daily rate, excluding taxes and fees, of the nights you previously stayed. You must pay for taxes, fees, meals and any other costs associated with your Free Night.
If you used different currencies when collecting your 10 nights, the value of each night is currently calculated using the currency associated with the territory you were in when you joined the Program.
Free Night stays are subject to all applicable booking terms and conditions. You will not collect a night when you redeem your Free Night. Collected nights have no cash value, and you cannot redeem your Free Night for cash.
If you redeem your Free Night on a stay that is less than the maximum value of your Free Night, you will not get the difference in cash, credit or anything else. You can redeem your Free Night on a stay that costs more than the maximum value of your Free Night – you just pay the difference.
If you have more than 1 Free Night to redeem, you can choose which booking you want to apply it to. You cannot combine your Free Night with any other offer, discount coupon, voucher or code, unless the terms for each of these say you can. This means that when you book a stay and redeem your Free Night, you generally will not be able to get an additional discount on that booking.
If you redeem your Free Night on a booking that is longer than 1 night, we will automatically apply its value to the most expensive night in that booking, subject to its maximum value. Free Night stays are subject to all applicable cancellation policies that are passed onto us by the ZUZUHOTELS hotel. If you cancel a Free Night within the property’s cancellation window, we will return it to your account within 72 hours of your cancellation. If you cancel a Free Night outside of the property’s cancellation window, it will not be returned to your account.
If you want to change the dates of a booking that includes the Free Night you redeemed, you will need to cancel the booking, wait for the Free Night to be returned to your account, then rebook so you can apply your Free Night to your new booking.
Your nights will not expire as long as you keep your account active at least once every 12 months. This means you must collect a night or redeem a Free Night in that time, and when you do, the expiry date will be extended for another 12 months. If you do not collect nights or redeem Free Nights in a 12 month period, your nights will expire and we may deactivate your account. If this happens, your nights will not be reissued. Sign into your account to check when your nights are due to expire.
An accumulated night will expire after 24 months regardless of your account activity unless the accumulated night has already resulted in a Free Night. If you do not redeem available Free Night in a 36 month period, your Free Night will expire and we may deactivate your account.
We may change our terms and conditions at any time, with or without notice, including the rules for collecting nights, the different membership tiers and their qualification requirements and associated benefits, the rules for redeeming your Free Night, the list of eligible ZUZUHOTELS hotels, and the maximum value of a Free Night. We may communicate these changes to you by email or on ZUZUHOTELS website so please make sure you check your account regularly.
ZUZUREWARDS has no end date and will continue until we close it, which could happen at any time. If we do close the Program, you will have 30 days from when we announce its closure to redeem any Free Nights you have in your account. After that date, you will lose your Free Nights and you will not be compensated.
By continuing to collect nights and redeem Free Nights with ZUZUREWARDS, you accept any changes to these terms and conditions. You are responsible for keeping up to date on any changes that we may make. The most current version will always be available on our website.
We reserve the right to discontinue your membership if you act fraudulently or use our loyalty program in a way that does not comply with our terms and conditions, or country laws, regulations, statutes or ordinances. If we discontinue your membership, you may lose your collected nights and benefits. We also have the right to take appropriate administrative and/or legal action, including criminal prosecution if necessary.
While you are signed up to ZUZUREWARDS, we may communicate any updates to your account or transactions to you by email. We may take back your nights at any time. You cannot sell or transfer your nights, or combine them with another member’s nights. Nights are not transferable if a member dies, if there is a domestic relations issue, or otherwise by operation of law. You agree that all disputes, claims and causes of action like these are resolved individually, without needing to use any form of class action, and exclusively by the appropriate court located in Singapore.
The Program is void where prohibited by law. Our failure to enforce any provision of these terms and conditions shall not constitute a waiver of that or any other provision. Our decision on all questions or disputes regarding the Program is final.
ZUZU ROOMS Pte. Ltd.
(Company Registration Number: 201538113G)
Registered Address: 30 Cecil Street, #19-08, Prudential Tower, Singapore (049712)
For quick answers to your questions or ways to contact us, visit our Customer Support Center.
©2017 ZUZU ROOMS Pte. Ltd. All rights reserved.